We stayed for 11 days and not for a single day did we notice Nelis to be grumpy or disinterested in her approach to the customers she deserves to be in a much better placed position and def a better hotel than this that will truly appreciate her skills and personality and reward her accordingly, she def made our holiday worthwhile and enjoyable and always put a smile and laugh to our day. The hotel was clean and the following staff deserve a glowing review for their 1st class service: NELIS at the preferred club pool 5* she was always friendly and smiling. We have travelled to DR previously and have never been let down. More Show lessÄefinitely read this review if you are travelling from the UK. Everyone was so nice, we made friends for life from all walks of life and every corner of the globe. Our favorite thing was the people we met. One of our rooms did have more of a musty smell than the other, but that seems to be common. Although the food was probably pretty similar at both. We did prefer the restaurants on the Onyx side, however. And we barely stepped into the preferred lounges. Also, the preferred, adults-only pool at the Onyx is gorgeous, and an amazing place to relax, but we weren't typically looking for that. Our Butler, Aris, was fantastic but we didn't utilize him that much. We spent extra for the preferred room but in hindsight it wasn't necessary. Foam parties, water balloon fights, entertainment, etc. We chose to stay at the Onyx but spent most of our awake time at the Breathless, where the pool closest to the lobby provided the most fun. We are two 30yo friends who wanted young adult fun and some relaxation. We had a difficult time choosing between the two so I figured I'd provide some insight.
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